821 Privacy Policy — User Information Protection
This Privacy Policy describes how 821 collects, uses, stores, and protects the personal information of users on our platform in Malaysia.
Effective Date: 1 January 2026 | Version 1.0
Information We Collect
When you register and use the 821 platform, we collect several categories of information to keep our services running smoothly and securely. Here are the types of information we collect:
Account & Personal Information
During registration, we collect your username, a valid Malaysian phone number, email address (if provided), and an encrypted password. This information is used to verify your identity and ensure that only you can access your account.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the bank account number or e-wallet details you register with us. We do not store credit card numbers or full card details directly in our systems. All financial transaction data is processed through secure, encrypted payment channels.
Device, Browser & Usage Data
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, access date and time, and pages visited. This data is used for security, fraud detection, and improving the user experience — not to be sold or shared with advertisers.
Cookies & Tracking
The 821 platform uses cookies to maintain your login session, remember your language preferences, and ensure smooth navigation. The cookies we use are session cookies and functional cookies — not third-party advertising cookies. You can manage cookie settings through your web browser, though disabling certain cookies may affect platform functionality.
How We Use Your Information
821 only uses the information we collect for legitimate and necessary purposes. We do not sell, rent, or trade your personal information to any third party for commercial gain. The primary purposes for using your information are as follows:
- Identity verification and account security — verifying that every login is legitimate and detecting any suspicious activity.
- Processing financial transactions — facilitating MYR deposits and withdrawals through your chosen payment method.
- Customer support — enabling our support team to assist you with account, transaction, or platform-related enquiries.
- Platform improvements — analysing usage patterns in aggregate (without identifying individuals) to improve platform performance and user experience.
- Legal compliance — complying with applicable legal and regulatory requirements, including fraud prevention and anti-money laundering obligations.
Data Storage & Security
All personal information collected by 821 is stored on servers protected by SSL encryption and appropriate technical security measures. Account passwords are stored in hashed form and cannot be reversed to their original state — meaning even our own staff cannot read your actual password.
We restrict access to personal information to only those staff members who need it to perform their duties, and all staff are bound by strict confidentiality obligations.
Active account data is retained for as long as your account remains active. After account closure, certain information may be kept for a period required by legal obligations or internal audit purposes, before being securely deleted.
Sharing Information with Third Parties
821 does not share users' personal information with third parties except in the following circumstances: (1) when required by law or court order; (2) to payment service providers necessary for processing your MYR transactions, who are bound by strict confidentiality agreements; (3) in cases of fraud investigation or illegal activity reported to the relevant authorities. We do not share data with advertising networks or third-party analytics companies.
Your Rights as a User
As an 821 platform user, you have certain rights regarding your personal information. We respect these rights and will process every request within a reasonable timeframe.
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request account closure and data deletion, subject to any applicable legal retention obligations.
To exercise any of the above rights, contact the 821 support team by email at: [email protected]. We will process your request and respond within 14 business days. If you have any questions about this policy, you may also refer to the FAQ us.
Policy Changes and How to Contact Us
821 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technical requirements, or business practices. Any material changes will be communicated via a notice displayed on the platform or through the communication channels registered to your account.
Your continued use of the 821 platform after the effective date of any amended policy will be considered your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us via:
- Support Email: [email protected]
- Help Centre: Page Frequently Asked Questions on the 821 platform
Still Have Questions?
Check our FAQ for quick answers, or log in to your account to reach the 821 support team directly.